Registration & Account Opening
To register on EX 991, you'll need a valid mobile number or email address, your full name, and a strong password. In some cases, you may be asked to verify your identity using a national ID or passport number. Registration is completely free and takes just a few minutes.
Yes, creating an account on EX 991 is completely free. There are no registration fees or monthly charges. Money only changes hands when you make a deposit.
No, EX 991's policy allows each user to operate only one account. Opening multiple accounts with the same details may result in all accounts being permanently closed and any existing balance being forfeited.
Yes, after registering, a verification code will be sent to your email or mobile number. You'll need to use that code to activate your account. This step is mandatory for your account's security.
Once you've successfully registered and made your first deposit, the welcome bonus will be automatically credited to your account. Full details on the bonus amount and rollover requirements are available on the bonus page. To learn more about the bonus,
Bonus Page here.
If you run into issues during registration, try refreshing the page and attempting again. If the problem persists, email us at support@ex991.app or reach out via live chat. Our support team is available 24/7 to help in Bengali.
You must be at least 18 years old to register on EX 991. Accounts for minors are not permitted, as part of our responsible gaming policy. Proof of age may be requested for verification.
Login & Password
There are three ways to log in to EX 991: (1) with your registered username, (2) with your email address, or (3) with your mobile number. Any of these, combined with your password, will get you in.
On the login page and click the "Forgot Password?" link. Enter your registered email or mobile number. A reset link or OTP will be sent to you. Use that code to set a new password. The reset link remains valid for 15 minutes.
After 5 consecutive failed login attempts, your account will be temporarily locked. Wait 30 minutes and try again, or reset your password. Repeated failed attempts may prompt our support team to reach out to you.
Yes, enabling the "Remember Me" option when logging into the EX 991 mobile app will keep you signed in automatically next time. Only use this feature on personal devices — avoid it on public or shared devices.
After logging in, go to Account Settings and click on "Security". There you'll find the option to enable two-step verification (2FA). Verify your mobile number to activate 2FA. From then on, a one-time OTP will be sent to your phone each time you log in.
Yes, EX 991 supports simultaneous logins from multiple devices on the same account. If a login is detected from an unrecognized device, you'll receive a security notification. For your safety, log out of all devices when you're done.
Bonuses & Offers
EX 991 offers new members a welcome bonus of up to 150% on their first deposit. For example, a ৳1,000 deposit earns you an extra ৳1,500 in bonus funds. For the maximum bonus cap and full terms,
Bonus Page right here.
No, bonus funds cannot be withdrawn directly. Every bonus comes with a rollover or wagering requirement. For example, a 30x rollover means you need to place bets totalling 30 times the bonus amount. Once the requirement is met, any winnings from the bonus become withdrawable.
When you log in daily, you'll see daily bonus notifications on your dashboard. Some bonuses are credited automatically, while others require you to click the "Claim" button. Staying active every day gives you more chances to earn bonuses.
Refer a friend to EX 991 and earn a referral bonus once they successfully register and make their first deposit. You'll find your unique referral link in your profile, ready to share. A fixed bonus amount will be credited to your wallet for each successful referral.
Bonus validity varies by type. Welcome bonuses are generally valid for 30 days, while daily bonuses expire within 24 hours. Promotional bonuses have their validity period stated in the offer details. Any unused bonus will be forfeited once it expires.
Cashback offers are generally available to regular members. Your cashback percentage is determined by your account tier (VIP level) and your weekly or monthly gaming volume. VIP members receive the highest cashback rates.
Yes, at EX 991
Sports Bettinghas separate bonus offers available. Special promotional bonuses are given during cricket, football, and other major tournaments. These bonuses can only be used for Sports Betting.
Deposit & Withdrawal
EX 991 supports all of Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Some cryptocurrency options are also available. For fast and secure transactions, mobile banking methods are the most convenient choice.
The minimum deposit on EX 991 is just ৳200 BDT, payable via any mobile banking method available in Bangladesh. Maximum deposit limits vary by payment method.
Deposits via bKash, Nagad, or Rocket are typically credited to your account within 1–5 minutes. Bank transfers may take 1–2 business days. If your deposit hasn't arrived within 30 minutes, please contact our support team.
Withdrawal requests are usually processed within 15 minutes to 24 hours. First-time withdrawals require identity verification, which may take a little longer. VIP members enjoy priority processing.
EX 991 generally does not charge any withdrawal fees. However, your payment provider may apply their own transaction fees. Before withdrawing, check the fee structure of your chosen payment method.
If a deposit fails, the money should be automatically returned to your mobile banking account. Refunds typically take up to 24 hours. If you haven't received your money within 48 hours, contact support with your transaction ID.
The minimum withdrawal on EX 991 is ৳500 BDT. Your account must have a sufficient balance and a completed identity verification to withdraw. The daily maximum withdrawal limit is determined by your account tier.
Betting & Game Rules
EX 991 offers Sports Betting on over 20 sports, including cricket, football, tennis, badminton, kabaddi, and volleyball. Cricket betting is the most popular among Bangladeshi players. In-play betting on live matches is also supported.
Match Odds is a numerical representation of the probability of winning an event. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (৳150 in profit). Higher odds mean higher risk — and higher reward.
Yes, EX 991 offers full live betting. You can place bets in real time as the odds shift during a match. Live streaming, live score updates, and in-play statistics are all available.
If a match is cancelled or a bet is voided for any reason, your full stake will be refunded. For single bets, the entire amount is returned. In a parlay involving multiple events, only the voided event is cancelled — the remaining selections are settled as normal.
The minimum bet on EX 991 is just ৳10 BDT — ideal for new players who want to get a feel for the platform without spending much. Maximum bet limits vary depending on the event and market.
Yes, every casino game has its own betting limits. Slots start from as low as ৳5. Live Casino table games like baccarat and roulette may have slightly higher minimum bets. Bet limit details are available within each game.
Security & Privacy
Yes, EX 991 uses industry-leading SSL encryption to keep all your personal information secure. Your data is never sold or shared with third parties. Our
Privacy Policy Learn more.
If you notice any suspicious activity on your account, change your password immediately and contact us at support@ex991.app. If necessary, we'll temporarily lock your account while we investigate. Always avoid clicking on links from unknown sources.
If you suspect your account has been hacked, immediately email support@ex991.app or reach out via live chat. Once your identity is verified, we'll help you recover your account. To stay protected in the future, enable 2FA and use a strong password.
EX 991 operates under a license from an international gaming authority. Our platform undergoes regular third-party audits to ensure fair gaming. For more details,
About Us View page.
Yes, you can permanently close your account at any time. Submit the request through Account Settings or contact our support team. Make sure to withdraw any remaining balance before closing. To learn more about responsible gaming,
Responsible Gaming View page.
Didn't find an answer to your question? our
Help Center or email us directly at support@ex991.app. Our Bengali support team is available 24/7 to assist you.
Detailed Information About EX 991
EX 991 is one of Bangladesh's most popular online gaming and Sports Betting platforms. Millions of members bet on their favourite sports and enjoy a wide range of casino games on EX 991 every day. The platform is designed with Bangladeshi users in mind — offering full Bangla language support, local payment methods, and dedicated coverage of local sports.
The EX 991 FAQ page is built to help you find quick solutions to any issue. We believe a great gaming experience takes more than great games — it requires clear information, responsive support, and easy navigation. That's why we've brought together the most common questions from EX 991 members all in one place.
From registration to withdrawal, EX 991 is with you at every step. bKash, Nagad & Rocket— deposit in just minutes and enjoy live betting across cricket, football, and 20+ other sports. Jackpots, bonuses, and competitive odds make every session more exciting.
EX 991 is committed to responsible gaming. We believe gaming should be a source of entertainment — not a cause of excessive play or financial harm. That's why our platform Self-exclusion & deposit limits and break features are available. EX 991 is strictly prohibited for anyone under 18.
Our 24/7 Bangla Support Team Always here for you. Reach us via live chat, email, or phone — we guarantee a response within 2 minutes. Our goal is to make sure your experience on EX 991 is nothing short of the best.
- Secure & Encrypted Transactions — SSL-secured payment gateway.
- Fast Withdrawal — Approved requests processed within 15 minutes.
- Fair Play — RNG certified with regular third-party audits.
- Support in Bangla — full support in your local language.
- Mobile-First Design — a seamless experience on any device.