EX 991's Terms & Conditions – Full Details

EX 991 (hereinafter referred to as "we", "the Platform", or "the Site") is an international online gaming and Sports Betting platform operated at the domain ex991.app. These Terms and Conditions ("Terms") constitute a legally binding agreement between EX 991 and its users ("you", "member").

EX 991 services are available only to those who:

• At least 18 years of age
• Online betting is not legally prohibited in your country of residence
• Able and willing to verify their identity
• Willing to use the gaming platform voluntarily and with full awareness

EX 991 reserves the right to decline or terminate any user's account at its discretion, without providing a reason.

When registering with EX 991, you are required to provide accurate and complete information. Providing false or incomplete details may result in account closure and forfeiture of any balance.

Each individual may register only one account. If multiple accounts are found belonging to the same person, all accounts will be closed. In cases of bonus abuse, all accumulated funds will be confiscated.

The following documents may be required for account verification:

• Copy of National ID (NID) or Passport
• Proof of current address (e.g., a utility bill or bank statement)
• Proof of payment method (mobile banking number verification)
• Any government-issued document for date of birth verification

Withdrawals may be on hold until the verification process is complete. EX 991 may request re-verification at any time.

EX 991 supports all major mobile banking services in Bangladesh, including bKash, Nagad, Rocket, and Upay. Deposits are typically instant, though they may occasionally take up to 30 minutes.

Important Withdrawal Rules:

• Minimum withdrawal amount is ৳500 BDT
• A maximum daily withdrawal limit applies and is subject to change
• Withdrawals are available to verified accounts only
• Withdrawals must be made through the same method used for the deposit (e.g., if deposited via bKash, withdrawal must go back to bKash)
• If a bonus is used, the applicable wagering requirement must be fulfilled

If a fraudulent transaction is suspected, EX 991 reserves the right to suspend the withdrawal and conduct an investigation. The account may be temporarily locked during this process.

Before placing a bet on EX 991, please read the specific rules for each match carefully. All bets are settled in accordance with the applicable rules.

Bet placement rules:

• Once a bet is confirmed, it cannot be changed or cancelled (except via the Cash Out feature)
• EX 991 reserves the right to void any bet placed at incorrect odds due to a technical error
• If a match is suspected of being fixed or irregular, the settlement of related bets may be suspended
• EX 991 is not responsible for bets failing to reach the platform due to internet issues during live betting
• Placing bets on the same outcome across multiple accounts for a single event is prohibited

If a Match is Cancelled or Abandoned: If a match is cancelled before it begins, the full bet amount will be refunded. If a match is abandoned after starting but before the specified overs or time have been completed, the outcome will be determined in accordance with EX 991's rules.

Sport-specific rules apply. For more details, visit our Help Center See.

EX 991 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before claiming.

General Bonus Terms:

• The welcome bonus can only be claimed once per user
• Wagering requirements must be met before bonus funds can be withdrawn
• A wagering requirement of 5x to 20x the bonus amount typically applies (varies per offer)
• Cashback or refunds do not apply to bets placed using a bonus
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise
• Bonuses that are not used within the specified period will expire

For full bonus terms, visit our Bonus Page See.

The following activities are strictly prohibited on EX 991. Violations may result in permanent account closure and legal action:

• Money Laundering: Using the platform for the purpose of money laundering
• Bots or automation: Placing bets using automated software or bots
• Multiple Accounts: Opening multiple accounts to claim bonuses or other benefits
• Arbitrage Betting: Exploiting system vulnerabilities to guarantee profits
• Hacking: Attempting to breach or compromise the platform's security systems
• Fraud: Using false information to gain advantages or deceive other users
• Underage Use: Operating an account on behalf of someone under 18
• Site Scraping: Collecting EX 991 data without authorization

EX 991 reserves the right to close or suspend any account at any time and for any reason. Common reasons include:

• Violation of Terms & Conditions
• Failure to submit verification documents
• Suspicious transactions or fraud allegations
• Extended inactivity (more than 12 months)
• Self-Requested (Self-Exclusion)

You may also request account closure at any time. In such cases, any valid balance will be refunded, but bonus balance will be forfeited.

To learn more about self-exclusion as part of our responsible gaming commitment, visit our Responsible Gaming View Page.

EX 991 is not liable for the following:

• Losing or missing a bet due to an internet disconnection
• Errors in Third-Party Software or Devices
• Losses resulting from sharing your account login credentials with others
• Force Majeure events such as natural disasters or cyberattacks
• Personal financial loss due to gaming

EX 991 is committed to delivering the highest standard of service at all times. We apologize for any temporary disruptions caused by technical issues, and we are not obligated to provide compensation in such circumstances.

EX 991 reserves the right to modify these terms and conditions, in part or in full, at any time. Any changes will be published on the website as an updated version with the revision date indicated.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

For any questions or complaints regarding these Terms and Conditions, please get in touch with us:

• Email: support@ex991.app
• Live Chat: Click the chat icon in the bottom-right corner of the website
• Help Center: Help Center View Page

An initial response will be provided within 72 hours of a complaint being filed. Complex matters may take up to 14 business days to resolve.